ASK YOUR QUESTION TO HEEMSKERK BLOEMISTEN IN DEN HAAG
Flowers for brightening up, for giving, and for commemorating. For any occasion, Heemskerk Bloemisten in Den Haag has the most beautiful floral bouquets and decorations. It is also extremely easy to order flowers in our webshop and have them delivered, anywhere in the world.
If you have any questions for our florists, come by our shop, call +31 070 - 3558544, send us an e-mail or complete the contact form below.
Heemskerk Bloemisten respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We want to inform the customer/visitor about this.
On this page we will let you know what data is collected when you use our website and place an order with us, why we collect this data and how we use it to improve your user experience.
This privacy statement applies to the services of Heemskerk Bloemisten.
We do not collect or use information for purposes other than those described in this privacy statement unless we have requested and obtained your consent in advance.
Use of our services
When you register for one of our services, we ask you to provide personal data. This data is used to be able to perform the service. The data is stored on/in a secure server/cloud of Heemskerk Bloemisten or on/in that of a third party. We will not combine this information with any other personal information we have.
In order to be able to communicate about the order you place with us, we ask you for the following information: name, address, zip code, place of residence and country, telephone number, e-mail address.
If you send us an e-mail or other messages, we may keep those messages if they relate to the order you have placed. As soon as this information is no longer necessary for the order and this information does not relate to invoicing, these messages will be deleted as soon as possible. Sometimes we ask you for your personal information that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on secure servers of Heemskerk Bloemisten or those of a third party. We will not combine this information with any other personal information we have.
We collect data for research in order to gain a better understanding of our customers, so that we can tailor our services accordingly.
This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to secure servers of Heemskerk Bloemisten or those of a third party.
Turn off cookies
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser. We use this information to keep track of how you use the website, to compile reports on website activity and to provide other services related to website activity and internet usage.
The information is not shared with third parties, unless this is necessary for specific processing. In some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of your data. In the event of an order outside our service area, your order details will only be shared with our affiliated partners that are necessary for the delivery of your order (in case of an order outside our own service area, this concerns an affiliated shipping organization and the delivery florist affiliated in the relevant service area. ).
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes to this privacy statement. If there are changes to the privacy statement, we will inform you immediately.
The rights of the customer/visitor
We offer all visitors the opportunity to view, change, or delete all personal information that has been provided to us. If you want to make use of this, see our contact details at the bottom of the page. We will respond to your request within 7 working days.
Adjust/unsubscribe newsletter service
At the bottom of every mailing you will find the option to change your details or to unsubscribe.
If you want to adjust your data or have your data removed from our files, you can contact us. See our contact details at the bottom of the page. We will respond to your request within 7 working days.
Questions and feedback
We regularly check whether we comply with this privacy statement. If you have any questions or comments about this privacy statement, please contact us. We will provide you with a response within 7 working days.
|Protocol complaint handling:|
|Not delivered (internal error)||Response within 1 week||Re-delivery with excuse attention|
|Not delivered (not at home)||Response within 1 week||Pick up in store, if possible|
|Delivered too late||Response within 2 days||Bouquet larger than 130%, or 100% plus attention|
|Delivered too early||Response within 2 days||Offer a bouquet again|
|Quality not good||Visible response within 7 days||Redeliver or have it collected, full value|
|Incomplete delivery||Response within 2 days||Subsequent delivery of the missing|